Overview
Welcome to Dubai Adventure Torus! By accessing and using our website www.dubaiadventuretours.com and services, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Terms
These Terms and Conditions apply to your use of Dubai Adventure Torus’s website and services, including tour bookings and purchases. By using our website or booking services, you acknowledge and agree to the terms outlined here.2. Services
Dubai Adventure Torus offers desert safaris, sightseeing tours, and other custom travel experiences. Services are available only to individuals aged 18 or older or minors accompanied by a responsible adult.3. Bookings and Payments
- Booking Confirmation: Bookings are confirmed only after receiving full payment. We reserve the right to decline bookings at our discretion.
- Payment Methods: We accept various forms of payment, including credit cards and other online payment methods as specified during the booking process.
- Pricing: Prices on our website are subject to change without notice; confirmed bookings retain the rate at the time of booking.
4. Cancellation and Refund Policy
- Cancellations: To cancel a booking, notify us at least [insert time frame, e.g., 24 hours] before the tour date to be eligible for a refund, subject to our cancellation policy.
- Refunds: Refunds are issued in accordance with our Refund and Returns Policy (see below). No refunds are available for cancellations made within [insert time frame] of the scheduled tour date.
- Changes to Itineraries: Dubai Adventure Torus reserves the right to alter tour itineraries due to weather, safety concerns, or other uncontrollable factors.
5. Return and Refund Policy
Our refund and returns policy lasts 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange. Eligibility for Returns: To be eligible for a return, items must be:- Unused, in the original condition received, and in the original packaging.
- Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary items
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
- Books with obvious signs of use
- Opened media such as CDs, DVDs, or vinyl records
- Items not in their original condition or missing parts not due to our error
- Items returned more than 30 days after delivery
- Late or Missing Refunds: If you haven’t received your refund, check with your bank or credit card company as processing times vary. For further assistance, contact us at info@hbaiadventuretours.com.
6. Liability
- Personal Responsibility: Dubai Adventure Torus prioritizes customer safety but is not liable for personal injuries or damages during tours.
- Third-Party Services: Some services may involve third-party providers, for which Dubai Adventure Torus assumes no responsibility.
- Force Majeure: Dubai Adventure Torus is not liable for cancellations or changes due to uncontrollable events, such as extreme weather or governmental restrictions.
